Help & Support


Bug Reports Help us banish Chip’s bugs. Report any you come across here, but please make sure to include as much detail (Screenshots if possible!) as you can.
Topic Replies Activity
Chip Status Page

We’ve created a Chip Status Page where you can check to see if the app or any of our features or connections are currently experiencing problems. If your app isn’t working as it should, check this page first to see if i…

11 April 4, 2020
How to contact Chip

Hi everyone! I thought I’d put together a quick post with the ways you can get in touch with the Chip support team should you need any help! In-app Live Chat - In the Chip app, go to Account, then Help, and you can acc…

3 July 24, 2019
About the Help & Support category 1 April 2, 2019
Dynamic Saves not working 4 April 7, 2020
Lloyds Bank issues 4 April 3, 2020
Coronavirus- what is the effect on Chip? 1 March 25, 2020
Auto saves with Starling 2 March 18, 2020
URGENT! What's Going On? 13 March 14, 2020
Cancelled account help! 4 March 14, 2020
“Cancelled” the app on iOS isn’t working 4 March 13, 2020
APP will NOT open 13 March 13, 2020
Chip app problems 15 March 12, 2020
Change to open banking next week 4 March 11, 2020
Depressingly long goal deadlines 4 March 9, 2020
Chip Saving Notifications have stopped? 3 March 9, 2020
Bank connection notification MEGATHREAD 21 March 9, 2020
Minus money showing 3 March 4, 2020
Activity Screen (Bug?) 4 March 4, 2020
Everything Bonus 236 March 2, 2020
How often does Chip transfer cash? 3 February 24, 2020
How can I obtain a bonus? 6 February 23, 2020
Weekend withdrawal 1 February 22, 2020
Can't link my First Direct account 6 February 17, 2020
End Date Bug (Goals) 3 February 11, 2020
Total savings not matching deposited amounts 3 February 6, 2020
Am I able to Connect Two Bank Accounts To Chip? 4 February 5, 2020
Chat not working 3 February 5, 2020
Card Declined when making manual deposits 10 January 31, 2020
Able to reconnect card today 1 January 29, 2020
Not able to add card 4 January 29, 2020