Help & Support


Bug Reports Help us banish Chip’s bugs. Report any you come across here, but please make sure to include as much detail (Screenshots if possible!) as you can.
Topic Replies Created
Chip Status Page

We’ve created a Chip Status Page where you can check to see if the app or any of our features or connections are currently experiencing problems. If your app isn’t working as it should, check this page first to see if i…

8 July 10, 2019
How to contact Chip

Hi everyone! I thought I’d put together a quick post with the ways you can get in touch with the Chip support team should you need any help! In-app Live Chat - In the Chip app, go to Account, then Help, and you can acc…

3 July 24, 2019
About the Help & Support category 1 April 2, 2019
Changing bank account 6 December 3, 2019
Goals and total not matching 20 July 26, 2019
One Time Passcodes 6 November 28, 2019
Everything Bonus 227 July 31, 2019
Change of number 3 November 26, 2019
Maximum Chip Balance 13 October 4, 2019
Are interest payments definitely sorted and happening? 38 November 21, 2019
Bank connection notification MEGATHREAD 17 August 19, 2019
Lost Phone No App 5 November 23, 2019
Minimum bank balance bug 18 August 9, 2019
Another Monday, Another Non Accrual of Bonus 3 August 12, 2019
Badge Notifications - TestFlight App 6 November 21, 2019
End Date Bug (Goals) 1 November 20, 2019
App not working android 35 November 17, 2019
Maximum chip savings? 21 November 12, 2019
Autosaves when overdrawn 17 August 20, 2019
Green Screen only 16 November 13, 2019
Chip will not load 14 November 13, 2019
UI bug on login 2 November 16, 2019
App not working 25 November 12, 2019
Accessing the App 3 November 12, 2019
Cant access my chip account 4 November 12, 2019
Latest chip android update Brocken 3 November 12, 2019
Profile name wrong 6 November 8, 2019
Goals - display bug 3 September 17, 2019
Bonus deflated to zero?! 16 August 19, 2019
Email Unsubscribe - 404 Error 2 October 17, 2019