Help & Support


Bug Reports Help us banish Chip’s bugs. Report any you come across here, but please make sure to include as much detail (Screenshots if possible!) as you can.
Topic Replies Activity
Chip Status Page

We’ve created a Chip Status Page where you can check to see if the app or any of our features or connections are currently experiencing problems. If your app isn’t working as it should, check this page first to see if i…

10 February 2, 2020
How to contact Chip

Hi everyone! I thought I’d put together a quick post with the ways you can get in touch with the Chip support team should you need any help! In-app Live Chat - In the Chip app, go to Account, then Help, and you can acc…

3 July 24, 2019
About the Help & Support category 1 April 2, 2019
How often does Chip transfer cash? 3 February 24, 2020
Minus money showing 1 February 24, 2020
How can I obtain a bonus? 6 February 23, 2020
Weekend withdrawal 1 February 22, 2020
Everything Bonus 233 February 19, 2020
Can't link my First Direct account 6 February 17, 2020
End Date Bug (Goals) 3 February 11, 2020
Bank connection notification MEGATHREAD 19 February 9, 2020
APP will NOT open 9 February 6, 2020
Total savings not matching deposited amounts 3 February 6, 2020
Am I able to Connect Two Bank Accounts To Chip? 4 February 5, 2020
Chat not working 3 February 5, 2020
Card Declined when making manual deposits 10 January 31, 2020
Able to reconnect card today 1 January 29, 2020
Not able to add card 4 January 29, 2020
Pin pad not very responsive 2 January 28, 2020
Can't link new card to account and App is frozen on the connect page 3 January 27, 2020
Bonus deflated to zero?! 22 January 23, 2020
Chip not taking payments 3 January 22, 2020
Running total different to withdrawal total (no pending) 2 January 20, 2020
Changing bank account 11 January 17, 2020
Manual save won’t work as says I’ve hit the Chip savings limit but my balance is under £7k 7 January 14, 2020
Minimum bank balance bug 22 January 14, 2020
App not working? 16 January 7, 2020
Urgent fix needed! 6 January 2, 2020
Invite Feature Contact List Bug 2 January 2, 2020
How secure is the new Face Unlock 2 December 19, 2019