Help & Support
Bug Reports Help us banish Chip’s bugs. Report any you come across here, but please make sure to include as much detail (Screenshots if possible!) as you can.
| Topic | Replies | Activity |
|---|---|---|
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Chip Status Page
We’ve created a Chip Status Page where you can check to see if the app or any of our features or connections are currently experiencing problems. If your app isn’t working as it should, check this page first to see if i… |
8 | November 12, 2019 |
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How to contact Chip
Hi everyone! I thought I’d put together a quick post with the ways you can get in touch with the Chip support team should you need any help! In-app Live Chat - In the Chip app, go to Account, then Help, and you can acc… |
3 | July 24, 2019 |
| About the Help & Support category | 1 | April 2, 2019 |
| Not able to add card | 1 | January 25, 2020 |
| Pin pad not very responsive | 1 | January 24, 2020 |
| Can't link new card to account and App is frozen on the connect page | 2 | January 24, 2020 |
| Bonus deflated to zero?! | 22 | January 23, 2020 |
| Chip not taking payments | 3 | January 22, 2020 |
| Running total different to withdrawal total (no pending) | 2 | January 20, 2020 |
| Changing bank account | 11 | January 17, 2020 |
| Card Declined when making manual deposits | 3 | January 17, 2020 |
| Manual save won’t work as says I’ve hit the Chip savings limit but my balance is under £7k | 7 | January 14, 2020 |
| Minimum bank balance bug | 22 | January 14, 2020 |
| Bank connection notification MEGATHREAD | 18 | January 13, 2020 |
| App not working? | 16 | January 7, 2020 |
| Urgent fix needed! | 6 | January 2, 2020 |
| Invite Feature Contact List Bug | 2 | January 2, 2020 |
| How secure is the new Face Unlock | 2 | December 19, 2019 |
| Unable to access Chip account | 3 | December 18, 2019 |
| Maximum chip savings? | 23 | December 17, 2019 |
| Chip reading total and not available balance | 5 | December 16, 2019 |
| Everything Bonus | 229 | December 13, 2019 |
| Depressingly long goal deadlines | 3 | December 9, 2019 |
| Goals and total not matching | 20 | December 3, 2019 |
| One Time Passcodes | 6 | December 2, 2019 |
| Change of number | 3 | November 29, 2019 |
| Maximum Chip Balance | 13 | November 28, 2019 |
| Are interest payments definitely sorted and happening? | 38 | November 27, 2019 |
| Lost Phone No App | 5 | November 26, 2019 |
| Another Monday, Another Non Accrual of Bonus | 3 | November 26, 2019 |