Help & Support


Bug Reports Help us banish Chip’s bugs. Report any you come across here, but please make sure to include as much detail (Screenshots if possible!) as you can.
Topic Replies Created
How to contact Chip

Hi everyone! I thought I’d put together a quick post with the ways you can get in touch with the Chip support team should you need any help! In-app Live Chat - In the Chip app, go to Account, then Help, and you can acc…

3 July 24, 2019
Chip Status Page

We’ve created a Chip Status Page where you can check to see if the app or any of our features or connections are currently experiencing problems. If your app isn’t working as it should, check this page first to see if i…

2 July 10, 2019
About the Help & Support category 1 April 2, 2019
Minimum bank balance bug 10 August 9, 2019
Email Unsubscribe - 404 Error 1 October 17, 2019
Everything Bonus 176 July 31, 2019
Taken my money twice! 2 October 8, 2019
Maximum Chip Balance 6 October 4, 2019
App Sign-Up Not Working 6 October 2, 2019
Another Monday, Another Non Accrual of Bonus 22 August 12, 2019
App Bug - Interest Area Activity Tab 7 September 15, 2019
Do anyone who bank with barclays ever have issues? 13 September 15, 2019
CHIP Bonus Interests - 1) Savings 2) CHIP X 7 July 17, 2019
Goals - display bug 1 September 17, 2019
Bank connection notification MEGATHREAD 12 August 19, 2019
No internet connection on 4g! 4 September 6, 2019
Goal Bugs & Feedback 3 August 15, 2019
iOS13 Beta withdraw not working 11 July 23, 2019
Manual save won’t work as says I’ve hit the Chip savings limit but my balance is under £7k 6 September 2, 2019
How to move unallocated funds to a goal 5 September 1, 2019
Another day, another Chip disaster 17 August 17, 2019
To continue using chip 3 August 27, 2019
Go make a goal notification 3 August 25, 2019
Autosaves when overdrawn 13 August 20, 2019
Is Chip down? I’m getting this for an hour now 10 August 26, 2019
I was of the belief max savings is £10000? 4 August 21, 2019
Account statement 2 August 23, 2019
Bonus deflated to zero?! 7 August 19, 2019
Can't cancel or withdraw 7 July 16, 2019
iPhone App Badge Notifcations 7 August 12, 2019