Help & Support


Bug Reports Help us banish Chip’s bugs. Report any you come across here, but please make sure to include as much detail (Screenshots if possible!) as you can.
Topic Replies Activity
Chip Status Page

We’ve created a Chip Status Page where you can check to see if the app or any of our features or connections are currently experiencing problems. If your app isn’t working as it should, check this page first to see if i…

8 November 12, 2019
How to contact Chip

Hi everyone! I thought I’d put together a quick post with the ways you can get in touch with the Chip support team should you need any help! In-app Live Chat - In the Chip app, go to Account, then Help, and you can acc…

3 July 24, 2019
About the Help & Support category 1 April 2, 2019
Not able to add card 1 January 25, 2020
Pin pad not very responsive 1 January 24, 2020
Can't link new card to account and App is frozen on the connect page 2 January 24, 2020
Bonus deflated to zero?! 22 January 23, 2020
Chip not taking payments 3 January 22, 2020
Running total different to withdrawal total (no pending) 2 January 20, 2020
Changing bank account 11 January 17, 2020
Card Declined when making manual deposits 3 January 17, 2020
Manual save won’t work as says I’ve hit the Chip savings limit but my balance is under £7k 7 January 14, 2020
Minimum bank balance bug 22 January 14, 2020
Bank connection notification MEGATHREAD 18 January 13, 2020
App not working? 16 January 7, 2020
Urgent fix needed! 6 January 2, 2020
Invite Feature Contact List Bug 2 January 2, 2020
How secure is the new Face Unlock 2 December 19, 2019
Unable to access Chip account 3 December 18, 2019
Maximum chip savings? 23 December 17, 2019
Chip reading total and not available balance 5 December 16, 2019
Everything Bonus 229 December 13, 2019
Depressingly long goal deadlines 3 December 9, 2019
Goals and total not matching 20 December 3, 2019
One Time Passcodes 6 December 2, 2019
Change of number 3 November 29, 2019
Maximum Chip Balance 13 November 28, 2019
Are interest payments definitely sorted and happening? 38 November 27, 2019
Lost Phone No App 5 November 26, 2019
Another Monday, Another Non Accrual of Bonus 3 November 26, 2019