Help & Support
Bug Reports Help us banish Chip’s bugs. Report any you come across here, but please make sure to include as much detail (Screenshots if possible!) as you can.
| Topic | Replies | Activity |
|---|---|---|
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Chip Status Page
We’ve created a Chip Status Page where you can check to see if the app or any of our features or connections are currently experiencing problems. If your app isn’t working as it should, check this page first to see if i… |
10 | February 2, 2020 |
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How to contact Chip
Hi everyone! I thought I’d put together a quick post with the ways you can get in touch with the Chip support team should you need any help! In-app Live Chat - In the Chip app, go to Account, then Help, and you can acc… |
3 | July 24, 2019 |
| About the Help & Support category | 1 | April 2, 2019 |
| How often does Chip transfer cash? | 3 | February 24, 2020 |
| Minus money showing | 1 | February 24, 2020 |
| How can I obtain a bonus? | 6 | February 23, 2020 |
| Weekend withdrawal | 1 | February 22, 2020 |
| Everything Bonus | 233 | February 19, 2020 |
| Can't link my First Direct account | 6 | February 17, 2020 |
| End Date Bug (Goals) | 3 | February 11, 2020 |
| Bank connection notification MEGATHREAD | 19 | February 9, 2020 |
| APP will NOT open | 9 | February 6, 2020 |
| Total savings not matching deposited amounts | 3 | February 6, 2020 |
| Am I able to Connect Two Bank Accounts To Chip? | 4 | February 5, 2020 |
| Chat not working | 3 | February 5, 2020 |
| Card Declined when making manual deposits | 10 | January 31, 2020 |
| Able to reconnect card today | 1 | January 29, 2020 |
| Not able to add card | 4 | January 29, 2020 |
| Pin pad not very responsive | 2 | January 28, 2020 |
| Can't link new card to account and App is frozen on the connect page | 3 | January 27, 2020 |
| Bonus deflated to zero?! | 22 | January 23, 2020 |
| Chip not taking payments | 3 | January 22, 2020 |
| Running total different to withdrawal total (no pending) | 2 | January 20, 2020 |
| Changing bank account | 11 | January 17, 2020 |
| Manual save won’t work as says I’ve hit the Chip savings limit but my balance is under £7k | 7 | January 14, 2020 |
| Minimum bank balance bug | 22 | January 14, 2020 |
| App not working? | 16 | January 7, 2020 |
| Urgent fix needed! | 6 | January 2, 2020 |
| Invite Feature Contact List Bug | 2 | January 2, 2020 |
| How secure is the new Face Unlock | 2 | December 19, 2019 |