I am trying to solve an issue using the live chat but it is not working. Is this happening to someone else and when can we expect a resolution? I have an urgent query.
I never knew you could do live chat. Could you please help me a little please as I have only been on here ten minutes. Can you actually get an app for this i lnow you can get the chip app I have that but I doing this on web browser thanks in advance
The reference to ālive chatā is a reference to the facility in the app to contact Chip - how āliveā it is will depend on how busy they are, I guess - I havenāt used it much but havenāt had an immediate response before. Itās more like a direct message facility rather than the system some companies have where you get immediately allocated to an adviser.
Live chat is accessed via the āProfileā tab towards the bottom of the page.
The other main support method is the hello@getchip.uk email address.
Hope that helps,
Ben
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Hi Lisa, so like Ben mentioned the āLive Chatā is the method of contacting one of the customer service team through the Chip phone app. You can also email us on āhello@getchip.ukā 