Hi need some help i open the chip app put my passcode in and it then just goes to a green screen and does nothing from there can anyone help i have tried uninstalling and reinstalling but its not workinh any ideas?? Thank you
Hi Ryan, what device are you using please?
Android samsung s5 was working fine couple of days ago
Thanks! Our developers are looking into a couple of reports of this issue, so I’ll pass that info on to them. They’re working on a fix as we speak!
brill thank you I needed to pause the saving how else do I access my account if I cant logon to the app?
If you send an email to firstname.lastname@example.org with the mobile number tied to your account, the CS team can manually pause your account.
Brill, Thank you very much
You’re very welcome!
Although I’ve just this second been notified that a fix has just gone out, so if you download that as soon as you can (might take a few hours to appear in your Play Store), then you should be all good!
Isn’t this the same as this Conversation: App not working android
Yes it is bit unfortunately I don’t get an official response but this thread does.
Totally disappointed in chip right now. And to think I invested in chip
I nearly did, but it was only going to be about £10 so no point really.
This is a different bug to the other thread, and the bug in this thread is now fixed so I’ll close it, as I’ve also replied in the other one.