ChipLite - Profile - options available

Help & Support
#1

I understand that the ChipLite plan does not use the AI for automatic savings.

On the Profile page, the “Payday put away” and “Auto-save level” options have been disabled, with text displayed of “Unlock with ChipAI”. However, the “Auto-save allocation” option is not disabled, nor is “Overdraft saving”, “Min. bank balance” or “Skip auto-saves”. Shouldn’t these also be disabled or do they somehow apply to the ChipLite plan?

P.S. Although the “Auto-save allocation” page can be accessed, I can’t change the allocation, but I’m not clear whether this is because it is irrelevant to ChipLite or for some other reason.

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Failed deposits into CHIP Easy Access lite account
#2

Hi Ben,

Sorry for the confusion! On ChipLite, ‘Overdraft saving’, ‘Min. bank balance’ and ‘Skip auto-saves’ shouldn’t appear there - can you see them or are they hidden? .

Thanks,
Suzannah

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#3

Hi Suzannah,

This is what I see on the Profile screen:

20201203_110707
20201203_1107073024×4032 2.85 MB

Thanks,
Ben

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#4

Hi Ben,

Thank you for bringing this to our attention - those fields should be hidden so we will investigate. Sorry for any inconvenience and hopefully we can get this sorted soon!

Thanks,
Suzannah

#5

Thanks. If it is relevant, I am using the app on Android 8.1.

Ben

1 Like
#6

I’ve got the same issue.

#7

Just to update - this seems to be fixed now.

The Profile page looks much tidier with all the irrelevant options hidden.

Thanks