Contact Us Connectivity Issue

I"m trying to message Chip urgently because I need a bank statement for my solicitor but it says “We’re experiencing a connectivity issues at the moment, our engineers are working on a fix for this ASAP”
What does ASAP mean?
My query is urgent - October statements are not yet showing on the App.

Hi there,

I would reach out through live chat via our website, that’s the best way to get in contact with a member of our customer service team.

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