Hi, I’ve spoken to our VP of Customer Service and will be getting her set up on the Forum soon so we can have a representation with whom you’ll be able to get a more detail answer. But I will say, I am most definitely not ‘telling me that Chip are waiting for feedback in this forum before asking questions about customer service levels?’ I am simply saying, that a well-rounded bit of feedback from our Shareholders is important to us when it comes to validating where our recruitment efforts go initially. We have recently onboarded multiple members of CS staff, and so resource is put toward training up the newest members of the Chip family, before expanding again.
RE ChipX, I see. You’re asking about why ChipAI wasn’t given to Shareholders as an interim product.
For those individuals who fall into the circle of ‘user + Shareholders’ we do try to offer a balanced measure of benefits, for example - the access to the HTB account, access to Chip+1 prior to the rest of the userbase, internal private channels such as these.
As I’ve mentioned before, Chip as a company gains literally nothing from making bad decisions when it comes to product roll out to our Shareholders. It would be a bad business decision to try to be deceptive to shareholders of the company.
However, we need to make sure not not synonymies being a ‘Shareholder’ with ‘always getting free access to certain parts of the app’ as that literally would not be a good business decision when it comes to your investment in the company - fact of the matter is, we’re treating you as investors and shareholders and focusing on growing your investment in our company, as opposed to treating you like users and trying to win you over with short term gains for short term moral boosts.