Disappointed to hear that our customer service levels are not up to your standards. At the start of the year we had 6 people in our CS team, today we have 10 people. We have near enough doubled the size of our team. That in itself goes to show how serious we take our customer service. I’m going to loop in a pal of mine from the CS team, she’ll be able to give you more insight as to what’s going on in their day to day operations.