I just wanted to post my 2p here… the turnaround times for contacting Chip are currently awful. I’ve tried the “live” chat twice over the last few days (a simple bank change request), emailed once, and even tried manually disconnecting my bank myself. To date, I have not even received an acknowledgement of receipt (excluding the automated bot in live chat).
How do people get in touch with the Chip team? Perhaps I am doing something wrong here?