New Banks introduced?

When will Chip be expanding its current account supplier. Virgin Money for example.
In addition needs to be made very clear about getting money out when switched accounts to a bank not currently supported.
My daughter was told to move money out of one account only to find once account was disconnected she could not get the rest out with supplying ID and bank statement of new account. Hopefully sorted soon. However this recent bank change has now lost 4 Chip customers.