New identity verification

Hey all,
I tried to use the app over the weekend and was asked to verify my ID with a drivers license. The verification service wasn’t satisfied and now I’m waiting for customer service to sort it.
Meanwhile I can’t access my accounts through the app. A little frustrating.
I feel like this whole process needs to be reworked @FredChip

I think the issue may be due to an old drivers license photo and an ever ageing face haha

Jacob at customer service through the app has fixed the issue.
Pretty good experience in terms of resolution and wait.