Pending verification and no bonus

Help & Support
#1

I set up a chip account and deposited 1,000 a few weeks ago. My account still says verification pending and despite having money in my account, it says I will revive 0.00 bonus on the payout date, when I should get the 1.5 rate.

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#2

Which account has 1.5%?

#3

I think you mean 1.25%. Are you sure the 1000 is deposited in the correct account? If so, and you press on the Chip+1 account, you should see the bonus, which is updated every Tuesday.

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#4

Iā€™m in the same situation? I have had Ā£5000 in Chip+ for two weeks now with no bonus. Today is a Tuesday but it still says ā€œYour next bonus payout: Ā£0.00ā€ on my Chip+ account? Shouldnā€™t it be saying more like Ā£1.20. Iā€™m very new here and Iā€™m still finding out how things workā€¦

#5

I note that the bonus figure on my Chip+1 account did not update yesterday, as is usual on Tuesdays. Perhaps due to intervening holidays?

#6

Mine did update as normal

#7

Hi both, have you managed to message our team internally using Live Chat to have your accounts looked at?

Iā€™ll also flag this thread internally for the team. But through the app is the quickest way to get your specific issues sorted.

Thanks for taking the time to flag so we can look into the bugs and make sure they get sorted!

#8

Hi Krish,

When I click on the chip bot tab in the app, there is no option to send a message. Thatā€™s why I created this thread.

My account is still says itā€™s pending and the bonus payout is 0.00 even though I have a 1,000 deposited.

Not very impressed with the app. When I opened it the other day the whole thing had gone down and couldnā€™t be accessed.

Thanks,

Ellen

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#9

The chipbot isnā€™t the way to message in the app.

You need to go to profile bottom right and then scroll down to live chat

#10

I asked the question yesterday on Live Chat but no one is answeringā€¦

#11

Can you please DM me your details so I can flag to the team?

#12

Thanks Krish. I finally got a reply on ā€˜Liveā€™ Chat yesterday:
ā€œI have checked with the ops team and there is a bug logged for this issue, I sincerely apologise and weā€™ll get your bonus displaying as soon as we canā€
So, weā€™ll se what happensā€¦

#13

My bonus finally updated today with two weekā€™s worth! Which I guess is about right. Have everyone elseā€™s accounts been sorted as well?

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#14

Yup, mineā€™s sorted now.

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#15

Hey everyone, glad your accounts have been sorted now! Itā€™s been a hectic start of the year but the Customer Service team are working super hard to get to everyones requests as and when :slight_smile: