Save Streak Reset

I’ve just logged on to Chip to set up the interest account and noticed that my save streak was reset at some point in the last two weeks, so it’s now showing 12 days. I haven’t cancelled an auto-save since opening the account 2+ years ago. There wasn’t a withdrawal either and auto-saves have gone ahead throughout this time.

The only thing I can think is that Chip lost the full connection to my bank account. Auto-saves continued during this time but at what I’m assuming is the default level of ~£20. Would that break a streak, even though auto saves continue?

Hi there, have you been able to message Live Chat about the save streak so they can look into you account for you?