URGENT! What's Going On?

I’ve been saving into my Chip account for a month now. However something has clearly gone wrong!

  1. I received an email message this morning from Chip congratulating me on saving £19.56 (when I have, in fact save MUCH more than that!)
  2. The card my Chip account is linked to has been stopped by my bank due to fraudulent transactions
  3. I can’t even log in to Chip now
  4. There’s no way of contacting anyone from Chip
  5. Chip has almost £100 of my cash and I have no way of accessing it!
  6. I am deeply concerned

I would appreciate some feedback and advice on this.

1 Like

Me too, I’m very concerned! No contact from Chip

1 Like

I can’t get into the app either…

1 Like

There were couple of tweets 3hrs ago.

1 Like

Hi ​all​,
We are sorry that you have been experiencing issues this morning - there looks to be a slight issue regarding entry to the app with our iOS version.
Our developers are looking into this immediately and hope to fix this issue soon. Rest assured that your Chip account has not been cancelled and you should be able to get back into the app in a few hours time. Thank you for your patience.

1 Like

Hi Squiggle, I’m really sorry that you have been experiencing issues this morning - there looks to be a slight issue regarding entry to the app with our iOS version. Our developers are looking into this immediately and hope to fix this issue soon. Rest assured that your Chip account has not been cancelled and you should be able to get back into the app in a few hours time.

If you’d like direct help from the team please do email ‘hello@getchip.uk’ and we’ll be able to look at your account for you!

1 Like

Disappointing to hear.

Hi there!
I haven’t had as many problems as the first post but I still cannot log in the app.
Iphone 7
I’ve uninstalled the app and reinstalled just in case and still says the same thing

Update here:

2 Likes

Hi Krish and Team Chip - thank you for your responses. This has calmed my nerves somewhat - I look forward to future updates as I still can’t access it.

Thanks for your patience and understanding Squiggle, we’ll update everyone as and when we know more!

Can Chip provide a record of the timeline illustrating: when the issue was first identified, how long it took to create a fix and how long it’s been since you uploaded the new Chip update to Apple?

Hey Grant, after we’re back up we’ll publish a full diagnosis and timeline. It actually took us around 15 minutes from identifying the issue to fix , then 30 mins of testing and pushed.

Right now we’re posting on the hour every hour on socials.

2 Likes